How to Manually Update Payment Status on Orders in PhotoBiz

Sometimes, you may need to manually change the payment status of an order — for example, if you've received an offline payment, issued a refund through your merchant, or voided the order. This guide walks you through the steps to manually update the payment status in your PhotoBiz account.

STEP ONE

Log in to your PhotoBiz account and click ECOMMERCE from the left-hand menu.

STEP TWO

At the top center of your ECommerce dashboard, hover over TRACKING and select ORDERS from the dropdown.

STEP THREE

Click on the order number you want to update.

STEP FOUR

In the top-right corner of the order screen, click the STATUS button.

STEP FIVE

Click the CHANGE STATUS button.

STEP SIX

Use the Select Payment Status dropdown to choose the correct payment status:

• Paid – Select this when you’ve received payment. (This status is automatically set when your merchant confirms a successful payment.)

• Pending – Use this when payment hasn’t been received yet (like for offline methods or abandoned PayPal orders).

• Refunded – Choose this if you've refunded the payment through your merchant.

  Note: This change is for record-keeping only — it does NOT process a refund with your merchant.

• Void – Use this when the order has been canceled or voided for any reason.

✅ Optional: Check the box to send an email notification to the customer about the payment status update.

FINAL STEP

Click SAVE CHANGES to update the payment status.

If you chose to send an email update, you’ll be able to:

• Edit the email address (if needed)
  
  
• Add a subject line
  
  
• Customize the message before sending