Thinking About Canceling Your PhotoBiz Account?

We’re sorry to hear that you’re considering canceling—and we’d love a chance to help before you go. Whether you’re having trouble, need help using your site, or simply want to explore other options, our Passionate Support team is here for you.

You may not need to cancel! We can help you explore options such as:

• Pausing your account for a while
• Downgrading to a smaller plan
• Scheduling a one-on-one consultation to help you get more value out of your site

Let’s work together to find the best path forward for your business.

Still Want to Cancel?

If you’d like to proceed with canceling your account, follow the steps below to submit your cancellation request.

STEP ONE

Log into your PhotoBiz account and click MY ACCOUNT in the left-side menu.

STEP TWO

Click CANCEL ACCOUNT at the top center of your My Account control panel.

STEP THREE

Select your reason for cancellation and submit your cancellation request.

What Happens Next?

• Our team will review and begin processing your request within 3 business days.

• We may reach out by phone or email to confirm before removing any add-ons (such as Mailboxes or Domains) to ensure you don’t lose anything you want to keep.

• You’ll maintain access to your account until the end of your current billing cycle.

• No prorated refunds are provided for mid-cycle cancellations.

• After your billing cycle ends, your website will go offline.

Good to Know:

You can reactivate your account within 180 days by logging in and updating your payment info, in case you change your mind!

Review The Terms

You can review the full cancellation policy in Section 10 of the PhotoBiz Terms of Use.