📸 Troubleshooting Digital Download Issues in PhotoBiz Client Galleries

PhotoBiz makes it easy to offer both free and paid digital downloads to your clients—whether they're Web Size – Low Resolution or Web Size – High Resolution. If a client is having trouble accessing their digital images, here are some of the most common issues we've seen and how to fix them.

Note: This guide covers general troubleshooting for web-size image downloads. If you're having trouble with Original File resolution downloads, click here for that guide.

🗂️ Step 1: Make Sure the Client Unzipped the File

When your client downloads their images, the files are delivered in a .ZIP format. To access the actual photos, they’ll need to unzip (or extract) the file first.

Here’s how they can do that:

• How to Unzip (Extract) on Windows

• How to Unzip (Expand) on Mac

📏 Step 2: Check the Size of the Images You Uploaded

PhotoBiz automatically optimizes your images for fast viewing and downloading. Here's how it works:

• Maximum image display size:

  • 3000px wide or

  • 1730px tall (depending on the image’s original shape)

To make sure your clients get the best quality downloads:

• Upload files that are at least as large as these dimensions

• Our system will take care of resizing them for both standard and high-resolution downloads

If you're still having trouble with your digital image downloads, please give our support team a call toll free 866.463.7620 Monday - Friday 9am - 6pm EST and we can help you troubleshoot further.