Not Receiving Your 2FA Code via Text

Overview

When logging into your PhotoBiz account, your two-factor authentication (2FA) code is typically sent via text message within a few seconds. If you are not receiving your code, it is usually due to a filtering setting, device issue, or an outdated phone number on your account.

This guide explains what to expect, common reasons why your code may not arrive, and how to resolve the issue so you can log in successfully.

What to Expect

After entering your login information, your 2FA code is sent via text message almost immediately.

2FA messages are sent from:

844-910-0879

Make sure this number is not blocked or filtered on your device.

If You Do Not Receive Your Code

If your code does not arrive, try restarting your phone. This can refresh your connection to your mobile carrier and allow delayed messages to come through.

After restarting your device, attempt to log in again to trigger a new code.

If the message still does not appear, check your device’s message filtering settings using the sections below.

Check Message Filtering Settings

Some devices automatically filter or block messages from unknown numbers. This can prevent your 2FA code from appearing in your main inbox.

iPhone (iOS)

iPhones may filter messages from unknown senders without notifying you.

Common causes include:

• The Filter Unknown Senders setting, which moves messages from unsaved numbers into a separate Unknown & Junk folder
• Third-party apps such as Truecaller or RoboKiller, which can block or filter messages automatically

Check your Messages app for an Unknown Senders or Junk folder and review any filtering apps installed on your device.

Android Devices

Android devices may block or filter messages using built-in spam protection.

Common causes include:

• Google Messages spam protection, which filters messages based on sender reputation and content
• Additional filtering features on Samsung devices

Check your Messages app for a Spam or Blocked folder and review your spam protection settings.

If Your Phone Number Has Changed

If you no longer have access to the phone number associated with your account, you will not receive your 2FA code.

You will need to contact PhotoBiz Support to update your phone number before you can log in.

Important Notes

• Text message 2FA is only available to users located in North America
• If you are outside North America, your 2FA code will be sent to your account email address instead of text