Troubleshooting Image Display Issues in the Website Builder

When you upload images to your PhotoBiz Website Builder, they’re automatically resized for optimal display and faster loading. Images are adjusted to a maximum width of 3000px or a maximum height of 1730px, depending on their original aspect ratio.

If your images aren’t displaying correctly in your preview, here are a few common reasons — and how to fix them.

Issue: Placeholder Images Are Showing Instead of Your Photos

Why It Happens:
New accounts, pre-designed pages, and pre-designed blocks often include placeholder images as examples.

How to Fix It:
To remove a placeholder image:

• Drag it to the Delete icon in the editor.
  
  
• This clears the space and lets your uploaded images display correctly.

Issue: Only 10 Images Are Showing on Mobile

Why It Happens:
To keep your website loading quickly on mobile devices, PhotoBiz limits visible images to 10 per block by default. The rest load after a user clicks “Load More.”

How to Fix It:

• In your image, list, or blog block settings, enable the Load More button.
  
  
• You can also customize the button text (e.g., “View More Photos”).

Issue: Not Enough Rows or Columns to Display All Images

Why It Happens:
Your block may be set to show fewer rows or columns than needed.

How to Fix It:

• Go to your block layout settings.
  
  
• Increase the number of rows or columns to accommodate all uploaded images.

Keep in Mind:
Even with adjusted settings, mobile users will still only see 10 images at a time before needing to tap “Load More.” This keeps your site loading quickly on phones and tablets.